Calculate your Net Promoter Score
Type how many respondents picked each score from 0 to 10. Get your NPS, the promoter/passive/detractor breakdown and an indicative benchmark — instantly.
🔒 100% client-side — your numbers never leave this browser.
Your responses
Number of respondents per score (0–10)
Your NPS
Enter your response counts on the left to see your score.
FeatBudy asks the question on your feedback board or in a widget, segments the answers and computes this score for you — in English, French and Spanish.
Start free trial14-day free trial · No credit cardWhat is NPS?
Net Promoter Score (NPS) measures how likely your customers are to recommend your product, on a 0–10 scale. Respondents scoring 9–10 are promoters, 7–8 are passives, and 0–6 are detractors. It is the most widely used loyalty metric in SaaS.
How is NPS calculated?
Take the percentage of promoters, subtract the percentage of detractors, and ignore passives. The result is a score between −100 (everyone is a detractor) and +100 (everyone is a promoter).
NPS = % Promoters − % Detractors
Example: with 100 responses — 46 promoters, 32 passives and 22 detractors — your NPS is 46 − 22 = 24.